Successful email writing

How To Write Successful eMails At Work

★ ★ ★ ★ ★ 4.8 (234 reviews)

Improve business communications and productivity by writing emails that are quick and easy to understand.

why

Control the meaning in the message

On average 30% of our time is spent reading and writing email, so why aren’t we better at it?

It’s because we send emails every day and assume that we know how to write emails that others can easily read and understand. But emails that are hard to read and understand are a huge waste of time. Start to apply a few simple rules, techniques and tips and email becomes one of your most powerful and effective communication tools.

With excellent email communication skills you control the meaning in the message.

how

How to register

Registering for the course is easy. If you work for an EU institution, contact your HR/Learning Unit and ask to purchase a group or individual license for this course. They will then register you for the course.

We work hand-in-hand with ABILWAYS/EFE who is the service provider for all training in communication for the EU institutions. Framework contract: HR/RI/PO/2019/024

Contact Abilways direct to learn more about course registration, group licenses and other digital learning courses.

Christophe Hachez, International Project Manager
CHACHEZ@abilways.com

The Rewards

The rewards of successful email

Whether an email is long or short, a successful email is quick and easy to understand and the reader is clear about what is expected of them. Knowing how to write successful emails is a skill that everyone needs.

It leads to:

  1. Increased confidence as a communicator because you are in control of the message you send out

  2. Better internal and external working relationships as a result of improved understanding

  3. Raised productivity because less time is spent trying to fathom the meaning or implication

  4. Reduced doubt or confusion as a result of clear and concise writing

  5. A better return on investment from the time spent writing an email.

who

Who is it for?

Anyone who regularly sends emails with any or all of the following intentions:

  • Assign or manage tasks

  • Share or gather information

  • Coordinate schedules or activities

  • Collaborate on projects or documents

  • Discuss issues

  • Answer questions.

Whatever your age or seniority in an agency or institution, knowing how to write successful emails leads to better business and organisational communication.

If you’ve been writing email for ages this course will help you to approach email differently. If you are new to email at work, it will give you an invaluable best practice foundation.

All that is required is a willingness to want to explore and improve this essential business communication skill.

- Clients

Our Clients

The Course


Course Summary

The format allows you to select the modules you feel are relevant and skip those that are not. However, if you would like a Certificate of Completion for your hard work then you will need to complete all 10 modules.

Course duration: 2 hours 30 mins
Module duration: 5 to 15 minutes (You work at your own pace.)

The course follows a logical structure. First you’ll look at how email fits into everyday communication culture and the implications of this for both writers and readers of email. Then you’ll consider how email layout impacts readability and understanding. With this knowledge you’ll discover how to write with clarity and concision and apply the right tone of voice.

There are a wealth of writing tips and tricks to support you and a variety of interactive exercises to gently test your understanding and give you the chance to improve your email writing skills.

Towards the end you’ll be shown how to manage your email more effectively so that you always feel in control.

★ ★ ★ ★ ★ 4.8 (234 reviews)

MODULES

Module 1

  • Pre-Course Checklist and Self-Assessment

Module 2

  • Managing the eMail Dependency Culture

Module 3

  • Recognising and adapting to different categories of eMail

Module 4

  • How we respond to and read eMails

Module 5

  • The Importance of eMail Layout

Module 6

  • Ways of Writing with Clarity & Concision

Module 7

  • Using tone of voice to enhance communication

Module 8

  • Better eMail Management to improve productivity

Module 9

  • Review & Commitment

Module 10

  • Certificate of Completion

The rewards

What you will discover

In taking this course you will discover:

  1. The reason why some emails work and others do not

  2. How to use the psychology of how people read to your advantage

  3. The rewards of devoting time to email layout

  4. How readability influences memory and understanding

  5. How short sentences give you an edge

  6. Why short words are more effective than long ones

  7. How to test whether an email is readable or not

  8. How to write emails that are quick for others to read and process

  9. Ways to manage your email more efficiently.

In making these discoveries, you will soon experience the rewards of applying them and want to share your learning with friends and colleagues.

Why it works

A proven approach

How to Write Successful eMail at Work teaches proven writing techniques and methodologies. These are designed to improve your:

a. Attitude towards writing emails
- so that you are always mindful of the potential impact of what you write

b. Written communication skills
- so that you are in always in control of what you want to say and the way you do it

c. Working relationship with internal and external partners
- as result of your improved attitude and skills.

HOW WE’VE HELPED OUR CLIENTS IN THE PAST

Satisfied Clients

European Commission

Since 2007, the design and delivery of communication skills courses for the European Commission and its agencies. Courses include Writing for the Web, Effective eMail Communication, Media Training, Writing a Communication Plan as well as courses that focus on how the European Commission can improve the way it communicates with European citizens.

European Parliament

The design and delivery of courses to educate members of different parties about the value and potential of different digital communication tools. Digital Communication: Tools & Tactics looks at the influence of digital technology and how to maximise its potential.

Gucci

Advice and training for client service directors and their teams on how to use tone of voice to engage with clients when using different communication channels. These include tone of voice training in email, social media, live chat and telephone communication. The result is increased revenue and improved relationships with clients.

About

About Joe Pélissier

Joe is Managing Director of Pélissier, a communications agency that provides advice, mentoring and training for those looking to develop their skills in sales, branding, marketing and client experience. He has experience of working with large multi-cultural brands as well as SMEs and start-ups.

With over 25 years spent working in the world of media and business communication, organisations who have benefited from his experience include the European Commission, European Parliament, England Rugby, Oxford University ContEd, Royal Academy of Engineering, Louis Vuitton, Gucci and Nespresso.


Available Courses from PJK

how

How to register

Registering for the course is easy. If you work for an EU institution, contact your HR/Learning Unit and ask to purchase a group or individual license for this course. They will then register you for the course.

We work hand-in-hand with ABILWAYS/EFE who is the service provider for all training in communication for the EU institutions. Framework contract: HR/RI/PO/2019/024

Contact Abilways direct to learn more about course registration, group licenses and other digital learning courses.

M. Christophe Hachez, International Project Manager
E: CHACHEZ@abilways.com